Contact Information CSC

You can reach the Customer Service Center by calling:

Option 1 - IT Help Desk

Enter 2-digit agency number, or press #1 to hear a list of agency numbers:

	11 - DHS	16 - DES	20 - DFPR
	12 - HFS	17 - REV	21 - AGR
	13 - CMS	18 - EPA	22 - DNR
	14 - DOT	19 - DCEO	23 - Ethics Training
	15 - DPH

Option 2 - ICN or Communications Management Center
Option 3 - Video Conferencing Services
Option 4 - All Other Telecom Repair and Support Issues

#1 - Wireless: including Paging, Cellular, and Blackberry Repairs and ESN Changes
#2 - Data Circuits and other Data Communications
#3 - Voice/Telephone Repairs
#4 - IWIN Services

Option 5 - Purchase New Telecommunications Products or Service

#1 - Wireless: Including Paging, Cellular, and Blackberries
#2 - Data Circuits and other Data Technologies
#3 - Voice/Telephone Services (other than Wireless)
#4 - IWIN Services
#5 - Video - New Service or to Change Existing Service

Option 6 - Repeat Menu Options

EMAIL -

To email a specific CSC staff member use the following format:

firstname.lastname@illinois.gov

FAX -

Note: Without prior approval, the CSC will not accept fax orders.

IT Service Desk: 524-0755 Provisioning: 524-0755 Data Repair: 524-5895 Voice Repair: 524-5895