Welcome
Welcome to the Bureau of Communication and Computer Services
Here to serve your Telecommunications and Information Technology (IT) business needs.
BCCS Mission Statement: To be a unified team that offers reliable and effective technology solutions to enable our customers to serve the people of the State of Illinois and achieve enterprise success.
FEATURES
- The largest and most successful state telecommunications backbone of its kind in the nation.
- It serves over 2 million citizens each day with a variety of T-1, cable, and fiber connection options that are designed to best serve customers' needs.
- 24/7 monitoring and support is provided.
- Describes the process of developing sound IT decisions that will support important business solutions.
- IT Guiding Principles establish directions and core themes for IT that support the decision-making process and lead to better business and IT alignment.
- The Governance process was designed to manage the application of technology to business needs and develops the IT component of business initiatives into projects.
- BCCS brochures explain how BCCS operates, the ways in which it serves its customers, and the various accomplishments that it has achieved.
- BCCS newsletters keep customers in touch with the latest news from BCCS, provide on-going tips about cyber security, and notify customers about changes and new events at CMS in general.
- The Telecommunications Bulletins that BCCS publishes have real value for customers in that they address recent and pending changes on a wide variety of matters that will significantly affect the products and services that BCCS offers.
- BCCS has issued important policies that govern the products and services it offers and guides the processes and procedures it uses to conduct its operations.
- They address a wide range of issues including IT Governance, change management, desktops and laptops as well as recovery, backup and retention.
- Particularly noteworthy is their coverage of security issues including data security, data encryption, and resource access and security.
- IWIN serves to offer a wide area data network to Federal, State, and local government officials that is rapid, secure and reliable.
- It has grown to become one of the largest mobile data networks in the nation due in part to the expansive implementation by its user base.
- The support of law enforcement activities accounts for the largest portion of its use.
- The knowledge of the CSC’s customer service representatives of many of the processes and procedures of the BCCS customer base helps to provide timely solutions.
- The CSC responds to an average of 10,000 telephone calls per month and supports over 80 State agencies, boards, commissions and other governmental customers.
- The CSC provides for consistent responses to issues experienced across the BCCS customer base and works toward continuous improvements in the services offered.
- Our Security and Compliance Solutions page offers a wealth of information on Cyber Security.
- In it you can access posters and tool kits to heighten security awareness.
- You can also learn about tips that could enhance communications security at work.
- Additionally, you can review guidelines for protecting confidential material.
SERVICES/INFORMATION
If, during your visit to our site, you have specific questions about the services or products offered by BCCS, please visit our Service Catalog. In it you can find Telecommunications and IT service ordering information, observe various styles and types of products that we offer, review rate information, and find links to additional helpful references. For all other questions about BCCS in general you are invited and encouraged to contact Agency Relations at CMS.BCCS.AgencyRelations@illinois.gov. We also have answers to frequently asked questions pertaining to BCCS which you might find helpful and can be found at http://bccs.illinois.gov/faq.htm.
At BCCS, we will strive to do our very best to continue to earn your trust and serve your Telecommunications and IT business needs while Keeping You Connected!
