BCCS Services

What is Included?

• Voice Services (Cellular Phones)
• Voice & Data Services (Smart Phones/Blackberry)
• Paging
• Air Cards

Please click on the following link to find out more information about calling and data plan features, Wireless Service Plan Detail [PDF, 14KB]. For information on coverage please see the Wireless Coverage Map [PDF. 1MB].

Equipment models, calling, and data plans change and vary by vendor. For more detailed information on pricing, coverage areas, models, and features, please contact the Customer Service Center.

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What You Should Expect?

• Telecommunications Service Intervals: Target Timelines [PDF, 29KB]
• Call clarity
• Ordering services are performed during regular business hours, Monday through Friday, 8 a.m. to 5 p.m.
• CSC Communications Systems Specialists (CSS) are dedicated to providing price quotations and low-cost alternatives, clarifying order information, monitoring order status, and updating billing information. They also help with the analysis and development of the appropriate product and service mix to fulfill specific short and long term customer needs
• Integrated ordering, inventory, and billing in a shared database accessible to customer Telecom Coordinators to enable service order tracking, usage reporting and billing review. Customer Telecom Coordinators also receive automatic Service Bulletins announcing changes in equipment offerings, price, and procurement procedures.
• Automated agency billing - included in monthly call detail provided by CMS Business Services
• A single point of contact for reporting and monitoring repair and maintenance issues through successful resolution.
• Coordination of training in the efficient use of products and services
• Notification of manufacturer discontinued equipment

How Can You Help?

• Routine review of wireless user's travel activities and calling patterns to consider alternate plans, if lower in cost
• Eliminate assignment of multiple devices to individuals
• Perform a routine review of billing for errors, underutilized service, special features and equipment
• Provide a designated agency contact and related contact information for BCCS to interface with when needed
• Perform an annual reconciliation to ensure accurate assignment

Need More Information?

Service Order Information

• All wireless requests for service must go through the agency Telecommunications Coordinator and be submitted on a Telecommunications Service Request (TSR).
• Paging requests are also handled by the agency's Telecom Coordinator and are submitted on a Paging Service Request (PSR).
• Note: TSR and PSR forms require a Telecommunications Coordinator's signature.
• The TSR/PSR must include an authorization (i.e., billing) code for the purpose of billing the usage
• The CSC offers a handbook [PDF, 143KB] for agency Telecommunications Coordinators.
• For additional questions or information on the ordering of telecommunications products and services, visit the BCCS web site.

Wireless Services Plan Detail [PDF, 14KB]