Fully Managed Radio Communications
- Infrastructure Service Support 24 x 7 x 365 for repair and maintenance issues
- Zone availability of 99.999%
- 95% or better Area Mobile Coverage Statewide
- Delivery, installation and activation times vary per order depending on your procurement lead-time, equipment availability and current subscriber status
- Affordability and local control
- Billing Management and Procurement Assistance
- Timely monthly service fee invoices
- System Oversight and Governance
- Disaster Recovery and System Restoration
State of the Art Network
- Statewide Coverage and Seamless Roaming
- Level 5 Interoperability and Customization
- Maintained and Staffed 24 x 7 x 365
- In Building (8 dB) Coverage in Select Areas (Chicago Area, 12 Major Cities)
- Project 25 Compliant
- 700/800 MHz, Digital, Trunked Network
- Voice Encryption Capable
- 3 Zones - 197 Sites
- Hardened, Secure, Monitored
- Guaranteed Service Level Agreements
Latest Motorola Equipment and Technology
- Dual-band mobiles and portables
- Dash and Trunk mount mobiles
- Vehicular repeaters
- Desktop stations and repeaters
- Consoles and Stations
- Technical Service Manuals and Training
- Programming packages
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- Infrastructure Service Support 24 x 7 x 365 for repair and maintenance issues
- Zone availability of 99.999%
- 95% or better Area Mobile Coverage Statewide
- Delivery, installation and activation times vary per order depending on your procurement lead-time, equipment availability and current subscriber status
- Affordability and local control
- Billing Management and Procurement Assistance
- Timely monthly service fee invoices
- System Oversight and Governance
- Disaster Recovery and System Restoration
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- State entities should notify MACSS of any additions or requests for changes in equipment or service
- Maintain a current user/equipment inventory
- Ensure that all users are properly trained in the use of all equipment and radio procedures
- Routine review of billing for errors and underutilized service and equipment
- Prompt payment of outstanding invoices
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For State Entities:
If you have any questions regarding STARCOM21 please contact:
For billing and procurement inquiries please contact:
For contract inquiries please contact:
For Non-State Entities:
If you have any questions regarding STARCOM21 please contact:
For Sales:
For Customer Inquiries:
For Billing Inquiries:
Non-State entities must submit a FOIA (Freedom of Information Act) request to receive a copy of the STARCOM21 Master Contract (CMCT200028). Please contact:
STARCOM21 FAQs
STARCOM21 Subscriber List
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Service Order Information |
For State Entities:
To become a STARCOM21 subscriber or to make changes to your existing service please contact Dan Meseke, STARCOM21 System Administrator (217-557-1294, Dan_Meseke@isp.state.il.us) to discuss your agency requirements. A BCCS Telecommunication Service Request (TSR) is not required for service initiation or change. Once the agency decides to move forward with their request a Motorola engineering study will be done to ensure the system has adequate capacity and that grade of service (GOS) will not be adversely affected. The State will review the results of the study and if acceptable will recommend approval to the STARCOM21 oversight committee. Upon approval the agency will work with Tom Bowen (MACSS group, 217-524-1056, Tommie_Bowen@isp.state.il.us ) to purchase equipment through the Illinois Government Procurement System (IGPS). State agencies should not order equipment from the local Motorola service shops. To purchase monthly service or training services from Motorola the State agency must follow their agency's Procurement Business Case (PBC) and Basic Ordering Agreement STARCOM21 BOA and Instructions process. The agency is responsible for all fees and costs associated with monthly service (per radio) and training as well as maintenance after the initial manufacturer supplied warranty expires. The agency is also responsible for training its users. For procurement related inquiries regarding service and equipment please contact Tom Bowen.
For Non-State Entities:
To become a STARCOM21 user or to make changes to your existing service you should contact Motorola representative Mike Greenaway (Mike.Greenaway@Motorola.com, 847-576-6576). Motorola will request information to ensure that the requesting entity meets the system requirements. An engineering study will then be done to ensure the system has adequate capacity and that grade of service (GOS) will not be adversely affected. Motorola will provide the results of the study and a recommendation to the State for review. If acceptable by the State a recommendation will be made to the STARCOM21 oversight committee for approval. Once approval is received the non-State entity will order their equipment through Motorola. The non-State entity is responsible for all fees and costs associated with monthly service (per radio) and training as well as maintenance after the initial manufacturer supplied warranty expires. The non-State entity is also responsible for training its users. For procurement related inquiries regarding service and equipment please contact Mike Greenaway.
The State's STARCOM21 contract (CMCT200028) incorporates Motorola's entire STARCOM21 product offering at a discount of 25% for STARCOM21 subscribers. It provides a full range of public safety radio solution options to the State and non-State entities. Click here for more information on service rates and rate classifications [PDF, 25KB].
