BCCS Services

The Enterprise Email Network provides electronic messaging capability and worldwide connectivity inside and outside State government. The network enables over 57,000 end users who work across 30 agencies, boards, and commissions under the authority of the governor to send, receive and store email. Roughly 400,000 electronic mail messages are delivered each day. BCCS provisions an average of 500 new accounts on a monthly basis.

The integrity of the system is protected by enterprise level filtering of roughly five million spam messages and eight thousand virus infected emails per month. A file exchange utility is also included as part of the service providing a secure method for sharing confidential data and larger files among email customers.

Calendaring is an essential component of the service allowing people to coordinate and plan events and meetings across this large and diverse population.

What is Included?	What You Should Expect?
How Can You Help?	Need More Information?
Service Order Information	Rates [PDF, 11KB]

• Email Storage (90 MB - no limit on archive)
• Client Software
• Calendaring & Scheduling
• Spam Filtering
• Virus Protection
• WebMail Access
• Disaster Recovery
• Statewide Unified Directory
• File Transfer Utility
• Designate Proxy Rights

• This service is available to customers 24x7, excluding planned outages, maintenance window and unavoidable events.
• Roughly ninety percent of Email installations occur within one week. Placing requests at least two weeks in advance of a person reporting to work, where a PC is available, best ensures the Email account, login, and storage will be established in a timely manner. Requests can also follow PC installation requests and become a sub-task of that service request (please see PC catalog for recommended installation notices).
• Email accounts are disabled immediately upon request. All such accounts are disabled in less than one working day, pre-notice of the effective end date to BCCS is recommended. These requests should be placed with an urgent priority to the BCCS Service Desk.
• Enterprise Email support is available through the service desk Monday - Friday, 8:00 am - 5:00 pm.
• Customer partnership migrating to a secure Exchange server environment engineered for high availability.
• Real-time blocking of Email SPAM and viruses.
• Tracking of Agency Email account changes.
• Notification of any scheduled maintenance or outages.
• Active assistance, partnership, and consulting blending business messaging needs with technological capabilities.
• Tracking of service costs and invoicing.
• On-going Customer Solutions Center, Service Desk enhancements and quality assurance efforts.
• Continuing service improvements.

• Clean out your mailbox on a regular basis - detach attachments to your personal network drive.
• Don't use email as a document storage solution.
• Archive your email on a weekly, bi-weekly, or monthly basis.
• Explore alternative ways (such as the File Transfer Utility) to transfer large files that require significant bandwidth to send and receive (movies, design files, etc.).
• Refrain from sending large files to multiple users if possible.

For questions contact a service representative by Email: CMS.Email.Services@illinois.gov.

To request a new or modify an existing Email account, please submit an IT Service Modification Addendum [XLS, 1MB] .