What is Included? |
Standard Offering
Data Traffic Flow Capabilities- Connectivity that enables intra-agency and inter-agency data communications as well as the use of enterprise network resources
- Connectivity that provides internet access
- Dedicated Intralata T1 circuit providing 1.544 Mb of bandwidth
- Dedicated Intralata clear channel DS3 circuit providing up to 45 Mb of bandwidth
- Telco provided Optical Metro Ethernet service providing up to 1 Gb of bandwidth (where available.)
- CMS fiber metropolitan area network providing up to 1 Gb of bandwidth (availability limited to downtown Springfield, Chicago Thompson Center and Chicago Bilandic Building.)
- T1 load balancing for maximum circuit performance
- Lower Ethernet connectivity pricing in all AT&T service areas for last mile connectivity to the ICN.
- Centralized content filtering service is available primarily for non-State agency customers that users control from a web interface that meets the requirements for E-rate compliance and helps with CIPS compliance.
- Low-cost Internet Protocol (IP) video (H.323) service including Integrated Services Digital Network (ISDN) gateways and multi-point conferencing service (please see Video Conferencing service page for details.)
- Anti-virus pricing for Panda and Symantec software.
- ICN constituents are eligible for discounted pricing on Cisco equipment through ATT.
- Primary and/or secondary Domain Name Server (DNS) hosting for additional domains at no extra cost to customer's organization.
- IP Multicast service that allows ICN customers to receive IP multicast traffic in a size that fits within the customer's available bandwidth allocation both within and outside the ICN.
- IP Quality of Service allows customers to use the ICN for delay-sensitive applications such as IP video services.
- Educational institutions can participate in Internet2, the research network that is a partnership of academia, industry and government.
- Educational institutions also have global access to education networks worldwide through the ICN's connection to Starlight.
Requests for non-standard services should be directed to the Customer Service Center (CSC) at the number listed below.
What You Should Expect? |
- Telecommunications Service Intervals: Target Timelines [PDF, 29KB]
- Secure Data Communications - Traffic separation through MPLS (Multi-Protocol Label Switching)
- 24 x 7 x 365 network monitoring and incident support through the Customer Management Center (CMC)
- 99% network reliability, robust internet and intranet connectivity
- Connectivity consultation
- Conveniently-located Regional Technology Centers (RTCs) that assist in the planning, installation, and upgrading needed for connection to the ICN
- RTC staff assistance in obtaining IP addresses at the time of initial connection as well as procuring additional addresses as needed in the future
- Use of various monitoring and analysis tools by RTC staff to assist directly-connected sites in tracking bandwidth utilization, circuit status, performance and other information that can be valuable in troubleshooting or developing technology plans
How Can You Help? |
You can help ensure efficient and effective data communications via WAN Services by:
- Ensuring that WAN services are not used for personal or other matters that do not pertain to official business needs
- Reporting significant changes in business operations that may influence Wide Area Network Communications
- Reporting changes in service performance in a timely manner to allow for accurate and speedy diagnostics.
Need More Information? |