[Click to Print This Page]

[Back to Previous Page]

 

BCCS Services

 

Wireless - Illinois Wireless Information Network (IWIN)

BCCS owns and manages the Illinois Wireless Information Network (IWIN) through a unique contractual partnership between the State of Illinois, Verizon Wireless, and Motorola. The networks' purpose is to provide a fast, reliable and secure wide area data network to Federal, State, County and local government wireless users within Illinois who require mobile communications. The largest use of IWIN is by the law enforcement community. With well over 5,000 units and 12,000 users spanning more than 400 communities, IWIN has grown to become the largest mobile data networks in the country.

Equipped with a laptop, portable computer or handheld device, a CDMA modem and Motorola's Premier MDC™ mobile data communications software, users can transmit and receive data using standard Internet protocol (TCP/IP). Through Premier MDC™ software, data from the mobile users is digitized, encrypted and compressed. The data is then transmitted in "packets" using cellular tower sites with special CDMA equipment to a Motorola message switch server maintained by the State of Illinois. This server links the remote user to the Law Enforcement Agencies Data System (LEADS) and other desired agency databases. The user receives real-time data in an easy-to-use Microsoft-Windows screen.

Improved field operations, management effectiveness and secure interagency communications are just a few of the benefits of using IWIN. Using IWIN as a secondary means of communication also reduces radio channel congestion and enhances personal safety.


What is Included? What You Should Expect?
How Can You Help? Need More Information?
Service Order Information Rates [PDF, 50KB] Download PDF Reader
  Aircards [PDF, 37KB] Download PDF Reader

What is Included?
Connectivity
  • Dedicated cellular bandwidth and CDMA network access.
  • Full statewide coverage within Illinois for connectivity continuity.
  • No roaming charges within Illinois.
  • Secure data access and transmission using password protection and encryption.
  • Mapping and GPS access capability during patrol/travel time.
  • Car-to-car and workstation-to-workstation messaging.
  • In-vehicle paging
  • VZAM Enterprise software
  • IWIN Coverage locator
Equipment and Access
  • Use of Motorola's Premier MDC™ software. Additional copies of the software are available post-subscription to the service via the BCCS Customer Service Center (CSC), at 1-800-366-8768.
  • Standards-based network allowing use of a variety of laptops, wireless modems, and portably-operated equipment. CMS maintains a master contract with CDS Office Technologies for mobile data equipment. Customers are responsible for obtaining their IWIN-related equipment directly from the vendor. Laptops used with IWIN should be equipped with CDMA modems and USB serial ports to provide for the tethering of services.
  • Computer-based training on IWIN hardware.
  • Law Enforcement Agencies Data System (LEADS) certification is provided through the Illinois State Police (ISP) by means of computer-based training on IWIN policies and procedures. Following the required certification, ISP controlled LEADS access is granted to the respective customer.
  • Text-to-voice module
  • Barcode/image capture device interface
  • Day/night vision
  • Terminal emulation software
  • Go to www.cdsofficetech.com for equipment purchasing information.

Top

What You Should Expect?

  • Telecommunications Service Intervals: Target Timelines [PDF, 29KB] Download PDF Reader
  • User support 24 x 7 x 365 through the Customer Service Center
  • In-vehicle printer and mapping/GPS support
  • Lead-time for equipment ordering and installation will vary per customer
  • Activation of an IWIN account is contingent upon LEADS certification completion and IWIN equipment installation and setup
  • Use of Premier MDC™ mobile data communications software in conjunction with standard Internet protocol (TCP/IP)
  • Maintenance of contracts with mobile provider(s)
  • Enforcement of contractual obligations with mobile provider(s)
  • Assistance provided to all IWIN users in resolving problems related to:
    • Log on/log off procedures
    • Passwords
    • Messaging Module
    • Paging Module
    • Emergency Button
    • Mobile Network issues

Top

How Can You Help?

  • Routinely review billing for errors and underutilized service and equipment
  • Eliminate assignment of multiple devices to individuals
  • Routinely review usage of wireless equipment and relocate or un-install unused or under-utilized equipment
  • Ensure that all authorized IWIN users are knowledgeable about the IWIN policies and procedures
  • Ensure that all authorized IWIN users access the network only with their own user IDs
  • Ensure that IWIN is not used for personal or other matters that do not pertain to official criminal justice or public safety activity
  • Ensure that all LEADS certifications are current
  • Notify the CMS-BCCS Customer Service Center when there are changes in IWIN Coordinator information.

Top

Need More Information?

  • IWIN support - (866) 791-2772
    • Option 1: For IWIN repair issues
    • Option 2: For provisioning of new or existing IWIN services
  • IWIN support is also accessible through the BCCS Customer Service Center at (217) 524-4748 or (800) 366-8768
    • Option 4, #1: For IWIN repair issues
    • Option 5, #1: For provisioning of new or existing IWIN services
  • Go to www.cdsofficetech.com for equipment purchasing information.
  • IWIN is a highly secured communications infrastructure. Please reference the IWIN Policy Manual [PDF, 75KB] for information concerning support, requesting services and IWIN Coordinator Responsibilities
  • IWIN FAQs

Top

Service Order Information

Your agency IWIN Coordinator is responsible for completing the appropriate IWIN Forms and forwarding to the CMS Customer Service Center for processing.
Central Management Services
BCCS - Customer Service Center
Attn: Provisioning
120 West Jefferson Street, 2nd Floor
Springfield, IL 62702
For information about obtaining your LEADS certification please contact the Illinois State Police LEADS team at (217) 782-4155 or toll free (866) 532-3700.

Top