BCCS provides Electronic Key Systems (EKS) and Private Branch Exchanges (PBX). They are telephone systems in which the control functions are located in a cabinet at the agency's site and are generally used in areas where Centrex service is not available. These systems permit in-system intercom calling without using telephone company central office lines. They allow for system telephones to share the use of lines from the telephone company, thus reducing the need for individual telephone lines for each telephone.
EKS and PBX systems provide an electronic switching facility for telephones on extension lines within the building as well as access to the public telephone network. EKS systems can accommodate up to 64 telephone stations and require proprietary telephones. PBX systems can accommodate several thousand telephone stations. Optional features such as automated attendant, voice mail, Interactive Voice Recognition (IVR) systems and Automated Call Distributors (ACDs) may also be available for your EKS or PBX system.
Multiple vendors are under contract to provide equipment, service, maintenance, and repair.
BCCS telecommunications services are available to all state agencies, boards, commissions, universities, offices of the Illinois House and Senate, and Constitutional Officers.
Standard Features
- Annual maintenance on covered equipment
- Electronic switching facilities for onsite extension lines
- EKS systems provide service for up to 64 stations
- PBX systems can provide service for several thousand stations
Non-Standard Features
- Automated Call Distributors (ACDs)
- Interactive Voice Recognition (IVR) systems
- Voice Mail
- Automated Attendant
Requests for non-standard options should be directed to the Customer Service Center (CSC) at the number listed below
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- Telecommunications Service Intervals: Target Timelines [PDF, 29KB]
- Ordering tasks are performed during regular business hours, Monday through Friday, 8 a.m. to 5 p.m.
- CSC Communications Systems Specialists (CSS) are dedicated to providing price quotations and low-cost alternatives, clarifying order information, monitoring order status, and updating billing information. They also help with the analysis and development of the appropriate product and service mix to fulfill specific short and long term customer needs
- Integrated ordering, inventory, and billing in a shared database that's accessible to customer Telecom Coordinators to enable service order tracking, usage reporting and billing review. Customer Telecom Coordinators also receive automatic Service Bulletins announcing changes in equipment offerings, price, and procurement procedures.
- Automated agency billing - included in monthly call detail provided by CMS Business Services
- Detailed trouble tickets documenting repair/maintenance issues through to successful resolution
- Coordination of training in the efficient use of products and services
- Notification of manufacturer discontinued equipment
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- Perform a routine review of billing for errors, underutilized service, special features and equipment
- Provide a designated agency contact and related contact information for BCCS to interface with when needed
- Perform an annual reconciliation to insure accurate assignment
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| Price quotes: |
Find your CSS [PDF, 35KB] . |
| Repair & Other questions: |
Customer Service Center (CSC)
In Springfield: 217-524-4784
Other locations: 800-366-8768 (follow prompt selection)
BCCS website
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| Billing Questions: |
CRF Billing Help Desk: 217-524-9369 |
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Service Order Information |
- Provide an authorization (i.e., billing) code for the purpose of billing the usage
- The CSC offers a handbook for agency Telecommunications Coordinators:
