Illinois Department of Central Management Services (CMS) Bureau of Communication and Computer Services (BCCS)
Illinois Department of Central Management Services (CMS) Bureau of Communication and Computer Services (BCCS)
  Governor Pat Quinn
  
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Illinois Department of Central Management Services
 
 

BCCS Services

 

Voice Communications - Payphones

Payphones provide telephone service to users who do not or would not otherwise have access to land lines or wireless phones. This would include State of Illinois institutions, such as correctional facilities and mental health centers, where direct telephone extension lines and wireless phones are not permitted. In some instances, security enhancement decisions have influenced the placement of payphone installations. Additionally, they allow any user the means to call emergency numbers, such as 911, if needed.

Also known as a "paystation" and typically located in a public area, pay telephones allow users to complete calls by depositing coins to cover the call cost. Some pay phones are coin less and capable of reading credit and calling cards for completion and payment of calls.

BCCS telecommunications services are available to all state agencies, boards, commissions, universities, offices of the Illinois House and Senate, and Constitutional Officers.

What is Included? What You Should Expect?
How Can You Help? Need More Information?
Service Order Information Rates [PDF, 11KB] Download PDF Reader

What is Included?

Standard Offering

  • ADA Compliance
  • Modeez shelf for indoor payphones
  • Outdoor enclosure, adjustable pedestal
  • Shelf mounting or enclosure for outdoor mountings
  • Payphones are billed at a flat rate, regardless of the usage.
  • Annual maintenance on covered equipment/service

Non-Standard Offering

  • Restrictions may be placed on incoming calls based upon designed payphone programming if requested
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What You Should Expect?
  • Telecommunications Service Intervals: Target Timelines [PDF, 29KB] Download PDF Reader
  • 24 x 7 x 365 availability of service
  • Clear audio quality
  • Ordering services are performed during regular business hours, Monday through Friday, 8 a.m. to 5 p.m.
  • CSC Communications System Specialists (CSS) are dedicated to providing price quotations and low-cost alternatives, clarifying order information, monitoring order status, and updating billing information. They also help with the analysis and development of the appropriate product and service mix to fulfill specific short and long term customer needs
  • Integrated ordering, inventory, and billing in a shared database accessible to customer Telecom Coordinators to enable service order tracking, usage reporting and billing review. Customer Telecom Coordinators also receive automatic Service Bulletins announcing changes in equipment offerings, price, and procurement procedures
  • Automated agency billing - included in monthly call detail provided by CMS Business Services
  • A single point of contact for reporting and monitoring repair and maintenance issues through successful resolution
  • Coordination of training in the efficient use of products and services
  • Notification of manufacturer discontinued equipment
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How Can You Help?
  • Ensure there is the capability to deliver a dial tone to designated locations for payphones
  • Clarify when initially ordering if an outdoor enclosure will be needed for use with a payphone
  • Provide a routine review of billing for errors, underutilized service, special features and equipment
  • Provide a designated agency contact and related contact information for BCCS to interface with when needed
  • Perform an annual reconciliation to ensure accurate assignment
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Need More Information?
Price quotes: Find your CSS 
Repair & Other questions:  Customer Service Center (CSC)
In Springfield: 217-524-4784
Other locations: 800-366-8768 (follow prompt selection)
Or: BCCS web site
Billing Questions:  CRF Billing Help Desk: 217-524-9369
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Service Order Information
  • All agency requests for pay telephones must go through the designated customer Telecommunications Coordinator and be submitted on a Telecommunications Service Request (TSR).
  • TSR Instructions
  • Note: a TSR requires a Telecommunications Coordinator's signature
  • The TSR must include an authorization (i.e., billing) code for the purpose of billing the usage
  • The CSC offers a handbook for agency Telecommunications Coordinators.
  • For additional questions or information on the ordering of telecommunications products and services, visit the BCCS web site.
State of Illinois
Central Management Services