Illinois Department of Central Management Services (CMS) Bureau of Communication and Computer Services (BCCS)
Illinois Department of Central Management Services (CMS) Bureau of Communication and Computer Services (BCCS)
  Governor Pat Quinn
  
Skip to Search Skip to State Links
BCCS  Illinois

[BCCS Tips]  [Illinois Tips]
Illinois Department of Central Management Services
 
 

BCCS Services

 

Voice Communications - Data: (T1, DS0s, Circuits)

BCCS provides secure and reliable communications channels and networking components that are required to deliver all forms of data. By using fiber optic cabling, Internet dial-up access, T1s, DSOs, radio transmission circuits, and other types of telecommunication facilities we are able to satisfy your data communication needs.

Multiple vendors are under contract to provide equipment, service, maintenance, and repair.

BCCS telecommunications services are available to all state agencies, boards, commissions, universities, offices of the Illinois House and Senate, and Constitutional Officers.

What is Included? What You Should Expect?
How Can You Help? Need More Information?
Service Order Information Rates [PDF, 11KB] Download PDF Reader

What is Included?
  • Annual maintenance on covered equipment and services
  • Project coordination with BCCS Network Services design engineers as needed
  • Engineering design by BCCS Network Services for circuits on the Illinois Century Network (ICN)
  • Equipment and data communication facility ordering
  • Installation scheduling
  • Data communications inventory management
  • Requests for non-standard services should be directed to the Customer Solutions Center (CSC) at the number listed below.
Related Links:
Telephone User Services

Top

What You Should Expect?
  • Telecommunications Service Intervals: Target Timelines [PDF, 29KB] Download PDF Reader
  • Ordering tasks are performed during regular business hours, Monday through Friday, 8 a.m. to 5 p.m.
  • CSC Communications Systems Specialists (CSS) are dedicated to providing price quotations and low-cost alternatives, clarifying order information, monitoring order status, and updating billing information. They also help with the analysis and development of the appropriate product and service mix to fulfill specific short and long term customer needs
  • Integrated ordering, inventory, and billing in a shared database that's accessible to customer Telecom Coordinators to enable service order tracking, usage reporting and billing review. Customer Telecom Coordinators also receive automatic Service Bulletins announcing changes in equipment offerings, price, and procurement procedures.
  • Automated agency billing - included in monthly call detail provided by CMS Business Services
  • Detailed trouble tickets documenting repair/maintenance issues through to successful resolution
  • Coordination of training in the efficient use of products and services
  • Notification of manufacturer discontinued equipment
Top

How Can You Help?
  • Perform a routine review of billing for errors, underutilized service, special features and equipment
  • Provide a designated agency contact and related contact information for BCCS to interface with when needed
  • Perform an annual reconciliation to insure accurate assignment
  • Review billing for use of approved grant funds
Top

Need More Information?
Price quotes: Find your CSS [PDF, 35KB] Download PDF Reader
Repair & Other questions: Customer Service Center (CSC)
In Springfield: 217-524-4784
Other locations: 800-366-8768 (follow prompt selection)
BCCS website
Billing Questions: CRF Billing Help Desk: 217-524-9369

All data communication problems should be reported through the CSC. Please have the terminal ID (if in the CCF), the circuit ID and address of the circuit when you call. Troubleshooting is performed using sophisticated diagnostic equipment connected to all node sites in the state network. This allows technicians to quickly isolate the problem and refer it to the appropriate vendor for repair. CMS staff will monitor and track the problem until it is resolved.

Top

Service Order Information
  • Provide an authorization (i.e., billing) code for the purpose of billing the usage
  • The CSC offers a handbook for agency Telecommunications Coordinators:
  • For additional questions or information on the provisioning of telecommunications products and services, visit the Customer Service Center (CSC) page.

 

State of Illinois
Central Management Services