Frequently Asked Catalog Questions

Question: Are prices included in the catalog?

Answer: Yes, some pricing is available in the BCCS Services Cataolg

Question: How often will the Catalog be updated?

Answer: As often as CMS announces new billable services and as options and information changes for products and services. Each service represented within the catalog has a "Service Owner" assigned. The Service Owner manages the service offering and will be updating the catalog as the offering changes over time.

Question: I have a question about my CMS bill. Who should I contact?

Answer: CMS BCCS Business Services is the business unit at BCCS responsible for answering your billing questions. Please direct your questions to one of the following phone numbers; for communications problems contact CRF Billing Help Desk 217-524-9369 or CMS.CRFHelpDesk@illinois.gov and for computer billing issues contact SSRF Billing Help Desk 217-782-5046 or email CMS.SSRFHelpDesk@illinois.gov.

Question: Will the BCCS web site be "the place" to find all of BCCS Products and Services that are available?

Answer: No, there are other products and services available that are not as yet advertised in the catalog. The catalog and listing of services will expand and grow over time. To find out more, please contact Agency Relations via email at CMS.BCCS.AgencyRelations@illinois.gov.

Question: Does the service catalog include information on how to order the services?

Answer: Yes. Please refer to the service catalog page in question for direction on ordering each service.

Question: What is the long-term plan for the catalog?

Answer: The catalog establishes what CMS does and is the basis to move the quality of each service forward while trending the overall cost of providing the service. It drives efficiency and provides a clear communication to our customers of what we offer and what we plan for each of these critical offerings to our customers.